Friday Casino Privacy Policy

We at Friday Casino are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, create an account, or use the Casino Friday app on desktop or mobile. By registering with us, using your Casino Friday login, or otherwise accessing our services, you agree to the practices described below.

Who We Are

Our platform is operated by FarUp Entertainment N.V., registration number 163294, registered at Scharlooweg 39, Willemstad, Curaçao. We hold Curaçao eGaming licence no. OGL/2024/361/0119, granted 16 December 2024. Payment processing across our brand, including CasinoFriday, is handled by FarUp Services Ltd, registration no. HE445789, based in Limassol, Cyprus, a subsidiary of FarUp Entertainment N.V. Our sportsbook content is supplied by Altenar Software Limited under Malta Gaming Authority licence MGA/B2B/582/2018. We are the data controller responsible for the personal information described in this policy.

Information We Collect

We collect several categories of information to operate our services, verify your identity, and process your transactions when you play at Casino Friday.

• We gather registration data such as your name, date of birth, email address, phone number and residential address when you sign up.
• We collect financial information, including deposit and withdrawal details, when you fund your account through Visa, Interac, Jetonbank, MiFinity or cryptocurrency.
• We record gameplay and wagering activity across our slots, live casino tables, jackpots and sportsbook offerings to manage your account responsibly.
• We automatically log technical data such as your IP address, browser type, device identifiers and login timestamps whenever you use your Casino Friday login or the CasinoFriday app.
• We store correspondence when you contact our support team through LiveChat or email at support@casinofriday.com.
• We may collect identity verification documents once your cumulative deposits or withdrawals reach EUR 2,000, in line with our licensing obligations.

How We Use Your Information

We use the information we collect to provide, maintain and improve our services. Our purposes include verifying your identity, processing deposits and withdrawals, administering the Loyalty Programme and SpinBooster rewards, delivering welcome offers such as our Casino Friday bonus and free spins, preventing fraud and duplicate accounts, and complying with anti-money-laundering and licensing requirements under Curaçao and Malta regulation. We may also use your contact details to send you promotional communications about our latest casino friday bonus, casinofriday welcome bonus or free spins offers, though you can opt out at any time through your account settings or by contacting support.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise your device, remember your preferences, and analyse how you interact with our website and the Casino Friday app. Cookies help us keep you logged in between sessions, personalise game recommendations, and measure the performance of our promotions. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our services, including the Immersive Gameplay and Search Anything functions.

How We Share Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors, including FarUp Services Ltd, to complete deposits and withdrawals.
• Game and sportsbook providers, such as Pragmatic Play, Games Global, Altenar Software Limited and other studios, to deliver gameplay and settle bets.
• Regulatory authorities, including the Curaçao licensing body and, where relevant, Malta Gaming Authority, to meet our compliance obligations.
• Fraud prevention and identity verification services to confirm your eligibility and protect against duplicate or fraudulent accounts.
• Alternative dispute resolution entities certified by the CGA, should a complaint require external review.

We require every third party we work with to protect your data to a standard consistent with this policy.

Data Security

We apply industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction. Your funds are held in a segregated account, and access to personal data within our systems is restricted to authorised personnel who need it to perform their duties. While we take reasonable steps to secure our systems, no method of transmission over the internet is completely secure, and we encourage you to protect your Casino Friday login credentials and avoid sharing them with anyone.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal and licensing obligations, resolve disputes, and enforce our agreements. Financial and identity verification records are typically retained for the periods required under Curaçao gaming regulations. If your account becomes dormant for 12 months, we may apply a maintenance charge as outlined in our Terms, and we will retain your data in accordance with applicable retention rules even after account closure.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honouring them where they apply to your use of Casino Friday.

• You can request access to the personal information we hold about you.
• You can ask us to correct inaccurate or incomplete data.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You can object to or restrict certain processing activities, including marketing communications about our casinofriday bonus offers.
• You can withdraw consent for optional data processing at any time.

To exercise any of these rights, you can contact our support team via LiveChat, available 24/7, or by emailing support@casinofriday.com.

International Data Transfers

As our operations span multiple jurisdictions, including Curaçao, Cyprus and Malta, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that any such transfer complies with applicable data protection standards and that your information remains protected wherever it is processed.

Restricted Territories and Eligibility

Our services are intended for residents of Canada and other permitted markets. We do not knowingly collect personal data from individuals in restricted territories, and we reserve the right to close or suspend accounts registered from jurisdictions where our services are not authorised. You must be of legal gambling age in your jurisdiction to register a Casino Friday account or use the CasinoFriday app.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our website or by email, and we encourage you to review this policy periodically, particularly before making a deposit or claiming a Casino Friday bonus.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, our support team is available through LiveChat around the clock, or you can reach us by email at support@casinofriday.com. We are here to help you understand how we protect your information whenever you play with us at Casino Friday.